Refillable Liquid Sponge & Brush Set

• Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
• Shipping Time: Once your order is processed, it will be shipped within 3-5 business days.
• Shipping Method: We use reliable carriers to ensure timely delivery. Shipping times may vary depending on your location.
• Shipping Costs: Shipping fees are calculated at checkout based on your delivery address.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email so you can track your package.

If you have any questions or concerns, feel free to contact our customer service team. We're here to help!

Thank you for shopping with us! Please review our return policy:

• Return Window: You have 7 days from delivery to return your item.
• Eligibility: Items must be unused, unwashed, and in original condition with tags and packaging. Used items or returns due to change of mind (e.g., "I don't like it") cannot be accepted.
• Non-Returnable Items: Personalized products, clearance items, and hygiene-sensitive items cannot be returned.

How to Return:

1. Contact our customer service within 7 days of delivery.
2. Provide your order number and reason for return.
3. We’ll assist you with the return process and provide instructions.

Refunds & Exchanges:

• Refunds are issued to the original payment method. Shipping costs are non-refundable unless the item is defective or incorrect.
• Damaged/Defective Items: Contact us immediately with photos for a return label and full refund or exchange.

Return Process:

• Pack items securely and use a trackable shipping service for faster processing.

If you have any questions, our customer service team is happy to assist.